ABOUT US
Understanding the student living experience
Created to improve the student living experience by helping accommodation providers better understand what students experience and why.
Founded on the belief that meaningful improvement starts with evidence, IIS brings together robust data and shared sector knowledge to support better outcomes for students.
Today, Investor in Students represents insight from hundreds of thousands of student voices and a growing global community of accommodation providers committed to improving experience together.
Our purpose
Our purpose is simple: to improve the student living experience through the power of data and shared learning.
By listening carefully to students and supporting our members to act on that insight, Investor in Students helps turn understanding into meaningful, long-term improvement.
Key Stats
Our scale
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Student participants
Student Responses (Per wave)
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Properties
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Average Response Rate
Free Text Comments
How we do it
Our approach is built around four connected principles: measure, understand, benchmark and improve.
Measure experience meaningfully
Investor in Students captures consistent, large-scale insight directly from students, focusing on how they experience life in accommodation across the factors that matter most to them.
This provides a robust, independent picture of experience that goes beyond surface-level satisfaction.
Benchmark with confidence
Investor in Students places experience in context by benchmarking performance across peers, markets and time.
This helps members understand what good looks like, where performance is strong, and where focused attention is needed.
Understand what’s shaping experience
By analysing experience in context, IIS helps members to understand what is driving results, where experience differs, and why those differences exist.
This moves the conversation from what students think to why this influences their experience.
Improve with purpose
Insight is used to inform priorities, guide investment and support targeted improvement.
By returning to the same principles over time, members can track progress and commit to continuous improvement in the student living experience.
Working with Investors in Students has provided us with invaluable insight into our student experience. Their surveys have helped us better understand the needs, expectations, and priorities of our students, enabling us to make more informed decisions and drive meaningful improvements"
Ashley Jones
National Head of Operations
Investor in Students has been a brilliant partner in helping us better understand and enhance the student experience in our accommodation. The team are knowledgeable, supportive, and a pleasure to work with, and the volume and quality of feedback and analysis they provide is outstanding."
Joe Lay
Director of Accommodation
it’s the ongoing support that really sets IIS apart. Every step of the journey feels collaborative, thoughtful and focused on outcomes — and the speed at which the team turns around insights makes it so much easier to act quickly and with confidence.”
Laura Palmour
Associate Director of Residences
The benchmarking helped us recognise where we were leading, and where to focus next. What makes IIS so valuable is the hands-on, high-touch support — from personalised insight reports to collaborative action planning, the team are truly invested in helping us raise the bar every year.”
Einita Suman
Director of Accommodation and Operations
Investor in Students has become an important part of how we assure and improve the student experience across our residences. Benchmarking adds an extra layer of assurance, showing how our students’ experience compares across the sector and helping us prioritise investment and resource with clarity.”
Viki Welch
Associate Director of Student Living
For us, IIS provides an independent, credible way to evidence the value we deliver for our stakeholders. The insight goes far beyond satisfaction scores — it gives us a clear, data-led view of how students experience our service, where we’re adding the most value, and where targeted improvements will have the greatest impact"
David Chadderton
CMO
As we’ve evolved our business and started building out our next portfolio, IIS has played a key role in shaping how we think about student experience from the outset. The data helps us move beyond assumptions and design experiences that genuinely reflect what students value — not just what we think they want."
Laura Kurt
Managing Director
What really stands out about IIS is how accessible and practical the insight is. The dashboards make it easy to explore the data in real time, track performance and quickly understand what’s driving student sentiment across different areas of the business."
Paul Watson
Managing Director
Ready to better understand the student living experience you’re delivering?
Join a growing community of accommodation providers using evidence and shared learning to improve the student living experience.