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Research

Insight shaped by student voices

Investor in Students’ research draws on five years of large-scale student insight, including hundreds of thousands of survey responses and millions of lines of free-text feedback.

By combining quantitative data with deep qualitative analysis, our research explores how students experience life in accommodation, what shapes that experience, and how it is evolving across the sector.

Our Research

Drawing on five years of student insights

IIS Insights | Issue 1

One size doesn’t fit all

Our first Insights issue explores what students value most in accommodation today. It highlights how members can use experience data to drive meaningful improvement across the student living journey.

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IIS Insights | Issue 2

Balancing budget & bliss

This paper looks at how student experience differs across groups, accommodation types and expectations. It helps members understand where gaps emerge and where change can have the greatest impact.

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IIS Insights | Issue 3

Do sweat the small stuff

The 2025 White Paper brings together five years of student feedback and insight. It outlines the key trends shaping accommodation experience and what they mean for providers.

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RES Insights | Issue 1

Raising the standard

Raising the Standard introduces the Residential Experience Standard (RES) for Australia and New Zealand. It sets out how accreditation supports safer, stronger student communities through shared benchmarking.

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RES Insights | Issue 2

More than just a bed

Looking beyond satisfaction alone, the report highlights the role of wellbeing, belonging, safety and trust in shaping stronger residential communities. It gives providers a clearer evidence base for benchmarking performance and focusing improvement where it matters most.

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Reseaerch Paper

Who really cares about accommodation?

As financial pressure grows and expectations evolve, the student accommodation decision is becoming more complex. This report explores the relationship between students, parents and providers, uncovering what drives choice, what builds trust and what ultimately shapes satisfaction.

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Working with Investors in Students has provided us with invaluable insight into our student experience. Their surveys have helped us better understand the needs, expectations, and priorities of our students, enabling us to make more informed decisions and drive meaningful improvements"

Ashley Jones

National Head of Operations

Investor in Students has been a brilliant partner in helping us better understand and enhance the student experience in our accommodation. The team are knowledgeable, supportive, and a pleasure to work with, and the volume and quality of feedback and analysis they provide is outstanding."

Joe Lay

Director of Accommodation
it’s the ongoing support that really sets IIS apart. Every step of the journey feels collaborative, thoughtful and focused on outcomes — and the speed at which the team turns around insights makes it so much easier to act quickly and with confidence.”

Laura Palmour

Associate Director of Residences
The benchmarking helped us recognise where we were leading, and where to focus next. What makes IIS so valuable is the hands-on, high-touch support — from personalised insight reports to collaborative action planning, the team are truly invested in helping us raise the bar every year.”

Einita Suman

Director of Accommodation and Operations
Investor in Students has become an important part of how we assure and improve the student experience across our residences. Benchmarking adds an extra layer of assurance, showing how our students’ experience compares across the sector and helping us prioritise investment and resource with clarity.”

Viki Welch

Associate Director of Student Living

For us, IIS provides an independent, credible way to evidence the value we deliver for our stakeholders. The insight goes far beyond satisfaction scores — it gives us a clear, data-led view of how students experience our service, where we’re adding the most value, and where targeted improvements will have the greatest impact"

David Chadderton

CMO

As we’ve evolved our business and started building out our next portfolio, IIS has played a key role in shaping how we think about student experience from the outset. The data helps us move beyond assumptions and design experiences that genuinely reflect what students value — not just what we think they want."

Laura Kurt

Managing Director

What really stands out about IIS is how accessible and practical the insight is. The dashboards make it easy to explore the data in real time, track performance and quickly understand what’s driving student sentiment across different areas of the business."

Paul Watson

Managing Director

What’s been especially valuable is how practical the outputs are. The reporting makes it easy to align teams around a shared view of what matters most, track progress over time, and evidence improvement with confidence. IIS has strengthened our ability to make targeted changes that students notice, while giving our wider stakeholders reassurance that decisions are grounded in robust, independent insight."

Phoebe Casey

Head of Property Operations, Abodus

Ready to better understand the student living experience you’re delivering?

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