RES
The Residential Experience Standard
The Residential Experience Standard (RES) is the name for Investor in Students across Australia and New Zealand.
It is built on the same principles, methodology and insight as Investor in Students globally, with thoughtful localisation to reflect the regulatory, cultural and operational context of the Asia Pacific region.
What is RES?
RES is the regional application of Investor in Students, designed to help accommodation providers understand, benchmark and improve the student living experience.
It provides a consistent, independent framework for measuring experience, while recognising the specific expectations and responsibilities that apply within the Asia Pacific context.
While the core IIS methodology remains consistent, RES includes specific adaptations within the accreditation framework to reflect regional requirements.
These include enhanced consideration of:
- safety, dignity and respect within residential communities
- student wellbeing and support
- issues relating to gender-based violence and hazing
These adaptations ensure that accreditation under RES reflects not only how students experience accommodation, but how providers are responding to emerging expectations of care and responsibility.
RES Members
Investor in Students works with a growing community of members across Australia and New Zealand, reflecting the diversity of the region’s student accommodation landscape.
RES supports a range of providers, including universities, independent residential colleges and PBSA operators.
Who RES is for
Improve your students living experience
RES supports accommodation providers across Australia and New Zealand, including:
Universities
Evidence how the residential experience supports student wellbeing, belonging and success, and demonstrate alignment with evolving expectations of care and responsibility.
Independent Residential College
Understand and evidence the unique collegiate experience you provide, while responding confidently to regulatory expectations around safety, conduct and community culture.
PBSA Operators
Gain clear, independent insight into how students experience your accommodation, and use that evidence to strengthen trust, advocacy and long-term retention.
Owners & Investors
Assess residential experience as a core indicator of risk, reputation and long-term value, using consistent, benchmarked insight aligned to regional expectations.
All are supported through the same evidence-led approach to understanding and improving student living experience.
Working with Investors in Students has provided us with invaluable insight into our student experience. Their surveys have helped us better understand the needs, expectations, and priorities of our students, enabling us to make more informed decisions and drive meaningful improvements"
Ashley Jones
National Head of Operations
Investor in Students has been a brilliant partner in helping us better understand and enhance the student experience in our accommodation. The team are knowledgeable, supportive, and a pleasure to work with, and the volume and quality of feedback and analysis they provide is outstanding."
Joe Lay
Director of Accommodation
it’s the ongoing support that really sets IIS apart. Every step of the journey feels collaborative, thoughtful and focused on outcomes — and the speed at which the team turns around insights makes it so much easier to act quickly and with confidence.”
Laura Palmour
Associate Director of Residences
The benchmarking helped us recognise where we were leading, and where to focus next. What makes IIS so valuable is the hands-on, high-touch support — from personalised insight reports to collaborative action planning, the team are truly invested in helping us raise the bar every year.”
Einita Suman
Director of Accommodation and Operations
Investor in Students has become an important part of how we assure and improve the student experience across our residences. Benchmarking adds an extra layer of assurance, showing how our students’ experience compares across the sector and helping us prioritise investment and resource with clarity.”
Viki Welch
Associate Director of Student Living
For us, IIS provides an independent, credible way to evidence the value we deliver for our stakeholders. The insight goes far beyond satisfaction scores — it gives us a clear, data-led view of how students experience our service, where we’re adding the most value, and where targeted improvements will have the greatest impact"
David Chadderton
CMO
As we’ve evolved our business and started building out our next portfolio, IIS has played a key role in shaping how we think about student experience from the outset. The data helps us move beyond assumptions and design experiences that genuinely reflect what students value — not just what we think they want."
Laura Kurt
Managing Director
What really stands out about IIS is how accessible and practical the insight is. The dashboards make it easy to explore the data in real time, track performance and quickly understand what’s driving student sentiment across different areas of the business."
Paul Watson
Managing Director
Talk to us about RES
If you’re based in Australia or New Zealand and would like to understand how RES applies in your context, we’d welcome a conversation.